Carolina Windows & Doors Inc.

Privacy Policy

Effective Date: 2/22/2025

Carolina Windows & Doors Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, and advertisements.

1. Information We Collect1.1 Personal InformationWe collect personal information, including but not limited to:

Name

Email address

Phone number

Mailing address

Payment information

Any data provided via web forms

1.2 Non-Personal InformationWe collect non-personal information such as:

IP address

Browser type and version

Operating system

Referring URLs

Pages visited

Time and date of access

Device type and location data (based on IP address)

1.3 Information Collected via Advertising PlatformsWe collect data when you interact with our advertisements on platforms like Google Ads and Meta (Facebook and Instagram), including:

Interaction data (ads clicked, content viewed, conversions)

Demographic data (age, gender, interests)

Retargeting data (cookies, pixel-based tracking)

Device information (device type, OS)

2. How We Collect InformationWe collect information:

Directly from you when you submit forms or sign up for services.

Automatically through cookies and tracking technologies.

From third-party platforms such as Google Ads and Meta Ads.

3. How We Use Your InformationYour data is used to:

Improve user experience and personalize content.

Process inquiries, purchases, or service requests.

Conduct analytics and optimize marketing efforts.

Retarget ads via platforms like Google Ads and Meta.

Comply with legal requirements.

4. SMS Consent & Opt-InBy opting into SMS communications via a web form, in-store signup, or other methods, you agree to receive text messages from Carolina Windows & Doors Inc. for:

Appointment scheduling

Appointment reminders

Post-visit instructions

Notifications

Billing inquiries and account status

You may opt in through the following methods:

By submitting an online form

By filling out a paper form

Verbally, during a conversation with our team

Messaging frequency may vary. You may receive up to 2 messages per week related to your appointments, billing, or account updates.

Standard message and data rates may apply depending on your carrier’s pricing plan and geographic location.

To opt out at any time, reply STOP to any message, or email us at contact@cwdnc.com to be removed from the SMS list.

Reply HELP to any message for assistance or visit https://www.cwdnc.com/help.

The phone numbers collected for SMS communications will not be shared with third parties for marketing purposes.

If you do not wish to receive SMS messages, simply do not check the SMS consent box when completing our forms.

See our full Terms & Conditions at https://www.cwdnc.com/terms.

5. Cookies and Tracking TechnologiesWe use cookies for:

Analytics (Google Analytics)

Advertising and retargeting (Google Ads, Meta Pixel)

Website performance optimization

You can disable cookies in your browser settings, but this may impact website functionality.

6. Sharing & Disclosure of InformationWe do not sell personal information. However, we may share data with:

Service providers (e.g., payment processors, marketing tools).

Advertising partners (Google, Meta) for retargeting and personalized ads.

Legal entities if required by law.

7. Data RetentionWe retain personal information as long as necessary for service fulfillment or legal compliance.

8. SecurityWe implement safeguards to protect your data but cannot guarantee absolute security.

9. Your RightsYou may:

Request access to your personal data.

Request correction or deletion of your data.

Opt out of marketing communications.

To exercise these rights, contact us at contact@cwdnc.com.

10. Children’s PrivacyOur services are not intended for individuals under 13. We do not knowingly collect personal information from children under 13.

11. Updates to This PolicyWe may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated effective date.

For questions, contact us at contact@cwdnc.com.

Carolina Windows & Doors Inc. Terms & Conditions

Effective Date: 2/22/2025

By using our website (https://www.cwdnc.com), services, or opting into SMS communications, you agree to the following Terms & Conditions. Please read these terms carefully.

1. SMS Terms & ConditionsCarolina Windows & Doors Inc. provides SMS messaging services for:

Appointment reminders

Follow-up messages

Billing inquiries

Account updates and notifications

By opting into our SMS communications via a web form, in-store signup, or other method, you agree to receive text messages from us.

Message Frequency: Messaging frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments, billing, or account status.

Message & Data Rates: Standard message and data rates may apply, which may vary by carrier and location (domestic or international).

Opting In: You may opt in by submitting a web form, filling out a paper form, or verbally during a conversation with a team member.

Opting Out: Reply STOP to any SMS to unsubscribe or contact us at contact@cwdnc.com to be removed from the messaging list.

Help: Reply HELP to any message or visit https://www.cwdnc.com/help.

Privacy Protection: The phone numbers collected for SMS communications will not be shared with third parties for marketing purposes.

2. Use of WebsiteBy accessing and using our website, you agree not to:

Engage in fraudulent or unlawful activities.

Attempt to interfere with the website's functionality.

Distribute harmful software, viruses, or malicious code.

Misuse the website for any unauthorized commercial activity.

3. Payment and TransactionsAll transactions made through our website are final. We use secure payment processing methods to protect your information.

4. Intellectual PropertyAll content, including text, images, logos, and trademarks on our website, is the intellectual property of Carolina Windows & Doors Inc. and may not be copied, distributed, or used without prior written consent.

5. Limitation of LiabilityCarolina Windows & Doors Inc. is not responsible for:

Any damages or losses resulting from the use or inability to use our website or services.

Third-party services linked from our website.

6. Changes to These TermsWe reserve the right to update these Terms & Conditions at any time. Any changes will be reflected on this page with an updated effective date.

For any questions, please contact us at contact@cwdnc.com.